Privacy Policy

Cupcakes & Cookies (“we,” “us,” or “our”) operates the website to provide information about our bakery services, including Custom Birthday Cakes, Wedding & Anniversary Cakes, Fresh Pastries & Desserts, Cupcakes & Cookies. This Privacy Policy explains what information we collect, how we use it, how we protect it, your rights, and how to contact us. By using our site or placing an order, you agree to the practices described below.

Information We Collect

• Contact Information: name, email address, phone number, and shipping or billing address when you place an order or contact customer service.
• Order Details: products ordered, customization requests (e.g., cake design, inscriptions), payment method identifiers, transaction dates, and order history.
• Payment Information: we collect payment card details only where necessary for processing through our secure payment processor; we do not store full payment card numbers on our servers.
• Device & Usage Data: IP address, browser type, operating system, pages visited, referral source, and other analytics collected automatically when you visit our website.
• Communications: records of your communications with us, including emails, messages, and feedback.

How We Use Your Information

• To process and fulfill orders, deliver products, and manage payments.
• To communicate with you about order status, confirmations, receipts, promotions, and customer service inquiries.
• To personalize and improve our website, products, and marketing materials.
• To detect and prevent fraud, enforce our terms, and comply with legal obligations.
• To analyze usage and trends so we can improve our services and offerings.

Cookies and Tracking

We use cookies, web beacons, and similar technologies to recognize you on return visits, remember your preferences, and collect analytics data. Cookies may be first-party or third-party (for analytics and advertising). You can control cookie settings through your browser; disabling cookies may limit some site features.

Data Sharing and Disclosure

• Service Providers: We share information with payment processors, delivery partners, hosting providers, and other vendors who perform services on our behalf.
• Legal Requirements: We may disclose information to comply with legal obligations, respond to lawful requests, or protect our rights, property, or safety.
• Business Transfers: If we merge, are acquired, or sell assets, personal data may be transferred as part of that transaction, subject to confidentiality protections.
• Aggregated/De-identified Data: We may share non-identifying or aggregated information publicly or with partners.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

User Rights

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete data.
• Deletion: You may request deletion of your personal data, subject to legal and business retention requirements.
• Opt-out: You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us.

Contact

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Cupcakes & Cookies
Email: modipriyanshi013@gmail.com

We may update this Privacy Policy from time to time. We will post the updated version on our website with a revised effective date. Continued use of our site after changes constitutes acceptance of the revised policy.